Updated November 3, 2026

Support

NextEp is a TV tracker on the web and in the iOS app NextEp: TV Tracker. The app loads this site. This page is how to get help.

Contact

Email support@watchnextep.com. That’s the support address for the website and the iOS app.

Frequently asked questions

How do I create an account or sign in?

Open Account in the header. You can sign in with an email code, Continue with Google, or Continue with Apple. A saved passkey works too. An account is optional: without one, your lists stay on this device. The iOS app uses the same sign-in.

How do I delete my account?

Open Account, choose Delete account, then Delete forever. That removes your sign-in and everything synced to it: your watchlist, watched episodes, watch history, saved shows, streaming services, and calendar link. Lists already stored on this device stay as guest data. Deletion can’t be undone.

Where does show data come from?

Shows, episodes, cast, and schedules come from TVMaze. Images, trailer ids, and where-to-watch information come from TMDB (The Movie Database). Watch providers are from JustWatch. Where-to-watch can also come from Watchmode. Critic scores are read from Wikipedia. Trailers play on YouTube and belong to their owners.

How do I report a bug?

Email the address on this page. Include what you were doing, the show if one was on screen, and whether you were on the website or the iOS app.

How do AI suggestions work?

The first time an AI search, mood, or binge plan would send text, NextEp asks before sharing it with Google Gemini. NextEp uses Gemini’s free tier, so Google may use those prompts and answers to improve its products. Until you allow it, that text is not sent. Turn AI suggestions off anytime in the Account menu. The privacy policy lists exactly what is sent and links to Google’s Gemini API terms.

Privacy

Read how NextEp handles your account and the services it talks to in the Privacy Policy. The Terms of Use cover the service, TMDB attribution, and content that belongs to its owners.